Analyst/Helpdesk/User support required. Will be required to respond to all user calls in line with SLA. Will be need to participate in on-call rotation for reactive support and respond to monitoring alerts in a timely manner. Main duties will be: Take end to end call ownership until call is resolved, record all user calls, Alert Incident Management Team in case of severe incidents. Trouble shoot and resolve call tickets as per SLA. Process user access and security admin. Update incident log. Have an understanding of SOX, ISIP and Trust Domain policies and guidelines. The successful candidate will work with colleagues and clients/users to instigate and model business functions, processes, information flow and data structures using methodical and consistent techniques.