IT software support engineer is needed to support my client's bespoke development and support team. The role will involve supporting software installations as these bespoke solutions are critical to customer's daily business operations. The role involves technical support to users to 1st and 2nd level through email, web and phone on the installation and configuration of my client's products. Must have 2 years experience supporting applications or software products in an enterprise environment with Microsoft operating systems (desktop and server), database, ideally some development knowledge (Java, apache or websphere) - role is paying c£25-28,000 + benefits.