Second Line Technical Support Engineer Salary negotiable Cork, Ireland Permanent The Background A leading international software company is looking for Second Line Support to join their IT department. Reporting to the Technical Manager, these roles will play a fundamental part in the provision of effective support to the customer base. The Role Working in a rapidly developing, highly technical environment to support deployment, integration and maintenance of company products within clients’ IT-environments you will manage a diverse and complex scope of support issues directly related to the use, support and implementation of company products and solutions with effective customer skills required via email and telephone to ensure the highest level of customer satisfaction by understanding and identifying the customers’ complex networks. You will share best practices with other team members to enhance the quality and efficiency of support services, effectively interact with other members of the team to provide solutions to complex technical issues and attempt first-call case resolution, software/network troubleshooting and proactive support services. The Person The successful candidate is required to have fluency in English and French. You should have a proven customer service background, preferably in a developer or customer-support background ideally within a corporate or distribution channel support environment. Experience of networking and web/internet protocols (TCP/IP) and experience and knowledge in one or more of the following platforms is required for the role; UNIX, preferably Solaris, Linux or Windows. You should also have experience in one or more of the following areas – operating systems, email/groupware, IT-security, programming/developing or Network-administration (large Networks).