Software Support Analyst (Bespoke Applications) - This successful Software House develop and market an advanced range of asset management software solutions (inc. GIS) for the management of infrastructure assets such as highways, land and property, bridges, public lighting etc. used by Local Authorities, Utilities and private contractors and has an enviable record for delivering quality solutions.

In a team environment your role will involve the provision of Telephone & Remote Support to customers on bespoke Software; advising on product functionality, recording/ analysing/ resolving faults and liaising with internal (development, technical and consultancy) teams.

You will also be involved in Quality Assurance Testing of software, maintaining customer records (inc. software/ hardware installations and network details), and the production of product related material to assist customers in the effective operation of systems/ software.

You will possess excellent diagnostic and troubleshooting skills, be an excellent communicator and have previous experience of supporting application software/ bespoke software.

£20,000 - £24,000 + benefits