Developer

Department Overview

Responsible for installation and support of the IT infrastructure at local level, ensuring efficient use of equipment to maximise TCO through to secure disposal at end of life. To deliver end user services engendering a culture of continuous service improvement , managing day to day IT Service issues affecting any component of the IT infrastructure, in any business division, raising awareness with both IT and local senior managers. Capitalising on the unique face-to-face nature of End User Services to engage with the business and build a strong and collaborative stakeholder relationship that underpins IT Service & Operations objectives. With other members of the IT Service & Operations Management team, assist in the development and delivery of the wider IT Service & Operations strategy & vision

Principle Responsibilities

•Lead and manage a team of Service & Technical professionals, by creating a shared vision for the End User Services function, which will be supported by a strategy, tactical plans and robust objectives; all of which seamlessly integrates with the wider IT Service & Operations Department
•Providing regular communication, giving clear direction and guidance and coaching
•Create a high performing and collaborative culture by demonstrating a drive for continuous improvement
•Work with IT Service Partners and IT Service Delivery to ensure that the relationship, service objectives and delivery objectives are being enabled and underpinned by the End User Service team
•Responsible for ensuring the delivery of services to customers, including installs, moves, additions, changes and disposal, ensuring that business disruption is minimised and service levels are met

Required Experience

•Build and maintain effective collaborative relationships across all business divisions at the senior stakeholder level
•Able to engage and empower team through skilled people management
•Able to lead and motivate that team to meet divisional business objectives
Ensures all change (people, process, technical) is implemented effectively
•Effective management and cost control in order to underpin both divisional and group financial objectives
•Able to negotiate with customers
•Imaginative and innovative thinking relating to problem solving and new opportunities
•Ideally educated to degree level or qualified at "ITIL Service Manager" level or equivalent
•Experience holding positions of authority in an IT Service Management environment
•Proven track record in an IT customer facing role
•Considerable practical experience at a senior management level dealing with Legal, Finance, HR and Regulatory bodies



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hy-phen is an Equal Opportunities employer; we welcome applicants from all backgrounds